[ Case study ]
Workforce Management Platform for Homecare Providers
A complete web and mobile platform that helps care providers manage shifts, staff and day-to-day operations from one place.
[ Overview ]
- Client
- HRM Homecare
- Industry
- Private Healthcare
- Platform
- Web, iOS & Android
- Services
- Product Strategy, UX/UI Design, Full Stack Development, iOS Development, Android Development, App Store Optimisation, Ongoing Product Management
[ The challenge ]
What wasin the way
Homecare providers often rely on disconnected systems, spreadsheets and manual processes to manage carers, shifts and day-to-day operations. This creates unnecessary administration, makes it difficult to fill shifts quickly and limits visibility across the organisation.
HRM Homecare needed a platform that would:
- 01Streamline operations with a modern, centralised platform.
- 02Improve communication between office staff and carers.
- 03Provide carers with an intuitive mobile experience.
- 04Give managers complete control through a web dashboard.
- 05Reduce manual administration and operational friction.
[ The Solution ]
One connected platform, across web and mobile.
An end-to-end workforce management platform where managers oversee operations through a central dashboard while carers have everything they need within a dedicated mobile app.
Shift Management
Create, publish and manage available shifts with real-time updates.
Shift Booking
Allow carers to browse and book available shifts directly from the mobile app.
Staff Management
Manage carers, availability and operational information from one dashboard.
Mobile App
Native experience for carers with upcoming shifts, visit information and notifications.
Scheduling
Simple rota management with live availability.
Notifications
Keep staff informed with important updates and shift reminders.
Cross-Platform Experience
Consistent experience across web, iOS and Android.
App Store Management
Ongoing management of App Store and Google Play listings, releases and optimisation.
[ Product thinking ]
Rather than digitising existing paperwork, the platform was designed around the real day-to-day workflow of homecare providers.
Every interaction was simplified to reduce friction, minimise administration and help staff complete tasks quickly, whether they were in the office or out visiting clients. Every feature was considered from both a manager's and a carer's perspective to create a seamless operational experience.
[ Results ]
Outcomes that matter.
- 01Multi-platform workforce platform
- 02Reduced manual administration
- 03Faster shift allocation
- 04Improved staff experience
- 05Centralised operational management
- 06Ongoing product development and support
[ Technology ]
Built with modern tools.
[ Gallery ]
Inside the product
[ My Role ]
End-to-End Product Ownership
This project was delivered from concept through to launch and continues to evolve.
- 01Product strategy
- 02UX research
- 03User experience design
- 04Interface design
- 05Website development
- 06iOS app development
- 07Android app development
- 08Release management
- 09App Store Optimisation
- 10Ongoing feature development
This wasn't simply a development project - it was full product ownership from idea to production.
[ Final Outcome ]
HRM Homecare now has a modern digital platform that supports both office staff and carers across web and mobile.
By replacing fragmented processes with one connected product, the business can operate more efficiently while delivering a better experience for its workforce.
✷ Next
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